Hospitality and Leisure

Solutions Addressing Challenges of Hospitality and Leisure Industry

Hospitality and Leisure

The hospitality & leisure is a part of the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion-dollar industry that mostly depends on the availability of leisure time and disposable income. With the growing income and growing middle class, more and more people have started travelling for leisure; thereby increasing the size of the hospitality and leisure industry many folds. Along with this many new players have been entering into this industry; increasing the competitions.

The exponential growth has resulted in host of complex issues and with increasing competition; the industry is going through unprecedented period of change. The organization within the industry is facing complex issues of branding, operational excellence, customer relationship management, asset ownership and etc. This is further compounded by the fact that organization within this industry mostly comprises of multiple business units which are spread all over the world; making it hard for the service provider and the customer to be in sync.

COMM-IT hospitality & leisure services is aimed at providing business solutions on emerging technologies putting Advanced Customer Experience” at the forefront. With some of the leading brands in the industry as our client, we act as a partner in helping our customer to derive the optimum value from their investment in technology.

  1. IT Infrastructure Services
    • IT Infrastructure Commissioning: Data Center, Servers, Storages, Network and etc.
    • IT Infrastructure Management.
  2. Managed Services
    • Staff Augmentation.
    • Application Maintenance & Support
    • Outsourcing and etc.
  3. Business Process Outsourcing.
  4. Application Testing and QA Services.
  5. Custom Application Development Services:
    • Web Applications.
    • Mobile Applications.
    • Windows Application.
    • Cloud Applications and etc.
  6. Integration Services
    • Enterprise Application Integration (EAI): on SOA
    • Business Process Management (BPM).
  7. Enterprise Application Services.
    • ERP Applications Management Services: Infor Ln, Oracle, Microsoft ERP.
    • Business Intelligence and Analytics: Microsoft BI, COGNOS.
    • c. Customer Relationship Management (CRM).
  1. Complete IT Infrastructure Solutions.
  2. Reservation and Booking Solutions.
  3. BPM Based Solutions:
    • Workflow Based Facility Management.
    • Workflow Based Capital Expenditure Management (CAPEX) Solutions.
    • Workflow based Sales Incentive Management Solutions and etc.
  4. Business Solutions:
    • Enterprise Solutions: ERP (Infor LN, Microsoft ERP), Supply Chain, CRM and etc.
    • Business Intelligence and Performance Management Solutions: Microsoft BI and COGNOS.
    • Business Process Management Solutions.
  5. Portal & Collaboration Solutions:based on Microsoft SharePoint
    • Enterprise Intranet Portal.
    • Knowledge Portal.
    • Document Management.
    • Workflow Based Collaboration Platforms.
    • Self-Services Portal: Employee Self Service, Customer Self Service and Partner/Vendors Self Service Portal and etc.
  6. Common Use Self Service kiosks (CUSS): based on Touch Technology.
  7. Digital Menu Manager: Digital Menu Manager on tablets (iPad, Android supported tables, Microsoft Surface tablets) for:
    • Restaurants and Dining.
    • In room dining orders.
    • In Room facility (laundry, car rentals and etc).
    • Travel & Concierge Desk and etc.
  8. Digital Marketing Solutions
    • Digital Signage and Advertising Management Solutions: we partner we world leader in Digital Signage and AV industry on Hardware and Software platform.
    • Large Implementation Base: we have closed to 5,000 screens running in Middle East and India.
  9. Mobile Applications: both Hybrid and Native application on iOS, Android, Symbian and Windows Mobile.
  10. QR Code App and etc.
  1. Domain Expertise: strong hospitality and leisure domain expertise after having worked with some of the world leaders in the industry.
  2. Proven Expertise in Designing and Architecting Complex IT Applications.
  3. Widest range of Platform Coverage: COMM-IT is fully conversant and have proven track records with technologies and tools based on Microsoft, Oracle, Java, Open source and Mobile Platform
  4. Global Presence: India, Middle East
  5. Partnership with the major OEM Enterprises: we partner with some of the world leading Hardware and Software vendor to bring an integrated solutions offering for you. Please visit our Technology Partner .

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