Our Workflow based Help Desk Ticketing solutions is available on SharePoint O365, ASP .NET and mobile. The solution allows ticket to be raised by internal employees, customers and even help desk staff to raise support tickets. With proper permission, the help desk staff can manipulate data and assign the ticket to any field technician, while user who raised support ticket has permission to search for their open tickets and check status. Open tickets can be routed using workflow. Report dashboard can allow managers to view current support tickers.
Our Helpdesk Ticketing solutions provides you with the flexibility and power to meet the unique support needs of the corporates for both their customer and also the in house support requirement especially for the IT helpdesk. When a ticket is submitted into our Helpdesk system, based on type of ticket, importance of customer and criticality; you can use rules defined in the workflow to define where the tickets should be logged to whom it should be routed to.