Business Process Management

Delivering BPM Solutions Which adapts to your ever changing Business Processes; connecting People, Process and Information

Our BPM Implementation Approach


While no one can deny the value a Business Process Management (BPM) brings in for an organization. However very few can provide a comprehensive definition of what BPM and what they would like to achieve through a BPM solution for their organization. The answer to this is in the fact, that BPM can mean a whole lot of different things to different people and this depends on the processes that needs to managed and how they need to be managed. At COMM-IT our BPM approach starts from the very first stage of identifying the need, the challenges, the processes and why and how these processed need to be automated. This then leads to identification of the right BPM platform which would fit the needs of the organization. We closely collaborate with the business users in an organization to understand the current processes, integration needs, hierarchies and their pain points. These inputs help us to model the solution and identifying bottlenecks.

The BPM approach can accordingly vary depending upon the kind of BPM required for an organization and these are:

  • Workflow-oriented BPM: The Workflow Oriented BPM describes the person-to-person interaction and person-to-system interaction within a BPM space. These are meant to optimize human-oriented activities within a business process. These activities can include monitoring, process governance and, document approvals and etc.


  • Document-oriented BPM: Document Oriented BPM is one of the most important and most often required for an organization. Document Management and Workflow go hand-in-hand. A single Document in an organization is often used by multiple user and also across multiple applications. Hence document oriented BPM should provide for collaboration across multiple users, approval from users, changes or editing by multiple users and sharing/broadcasting the document finally approved to multiple users. As result integration with existing business system is a major element of successful document-oriented BPM. Legal Document Management Solution from COMM-IT is one of the best example of document-oriented BPM.


  • Business Rule-Oriented BPM: Organizations define processes explicitly or implicitly in terms of key “rules” that set forward what decision or alteration to make—or what authorization to request—at certain points in a process. Business Rules Engine with flowchart like interface with flexibility to define rules and change these rules as business rules changes without coding, is one of the key requirement from a BPMS for rules-oriented BPM implementation. Hence Business Rules Engines are increasingly becoming a must have functionality for a BPM system. COMM-IT’s expense approval system is a good examples of rules based BPM implantation.


  • EAI-oriented BPM: BPM has evolved to bring in phenomenal improvements for integration of operational data from diverse systems. These integration data from diverse system has taken a form called Enterprise Application Integration, or EAI. A good EAI-Oriented BPM often provided SOA based integration capabilities to push and pull data from diverse system. With these BPM many architects are now inclined to view business process problems as data integration problems and to handle process automation along the lines of B2B or Electronic Data Interchange (EDI) integrations.


Our Unique Approach:

  • Providing user-friendly business process modeling and simulation tools
  • Enabling people from all parts of the business to work together to turn ideas into solutions
  • Teaching people collaborative business process improvement techniques
  • Leveraging existing operational systems such as customer relationship management (CRM), enterprise resource planning (ERP) and databases
  • Supporting business processes between your business and your suppliers and partners
  • Improving your ability to see your core processes
  • Empowering managers with the ability to deal with change
  • Giving people control, so that operations are consistent across your business
  • Allowing processes to improve as business conditions change



  • More than a decade of experience in implementing BPM enabled solutions for medium to large enterprises across various BPMS platforms
  • Competency on almost all the known BPMS platform viz Skelta, K2, Microsoft Workflow Foundation Server, Microsoft SharePoint Workflow, Fujitsu, Oracle SOA Workflow engines
  • More 35 BPM solutions implemented across different industry verticals
  • Experienced and vast Resource pool of Domain experts, process consultants, BPM architects and BPM developers
  • Pre-build BPM Frameworks and Accelerators on various business processes to help you get started quickly.
  • Market tested approach to BPM implementation
  • Strong Technology Partnership with BPM vendors. Refer to Technology Partner page for more information.