Co-Managed Services Outsourcing

Making you in charge of your Business while we take charge of your IT Infrastructure by acting as extended arm of your team

Co-Management Services Outsourcing

Our Co-Managed Services is a partnership of Services between your internal IT Department and COMM-IT’s engineers and specialist where you choose what you need. We use this Service Model to fill in the gaps which are missing at your organization wherein instead of hiring resources you outsource those pieces skills to us. Our Co-Managed Services are intended to augment your existing staff and assume IT responsibility that your organization may not have the time or expertise to perform.

COMM-IT Co-Managed IT Services provides you:

  • Web-based ticketing, tracking, monitoring and reporting.
  • Comprehensive at-a-glance look into all your IT issues and ticket resolution.
  • More efficient technology workflows and processes.
  • Click of the mouse service calls.
  • Performance reporting.
  • Remote resolution of issues more than 90% of the time.
  • Asset inventory.
  • Help desk services.

Business Challenges and Our Solutions Benefits

The greatest advantage of Co-Managed IT services is that you can get rid of the stress and expenses that arise when your IT department needs to grow faster than you do. Unlike managed services, co-managed services offer all the benefits of managed services, but with fewer downsides.

Business Process and Application Challenges:
1
Demand for IT skill set.
2
Need for better ability to meet business demand.
3
Resources consumed by non-core activities.
4
Knowledge base issues in diverse IT organization.

Solution Benefits

  • Reduced IT costs and improved IT organization performance.
  • Increased efficiency by sharing responsibility.
  • COMM-IT Expert to lean on when you hit an IT problem you can't solve internally.
  • Extra manpower to help during periods of peak demands.
  • On-site support to remote offices and employees.
IT-Outsourcing

Why COMM-IT?

  • Strong, talented and technology certified team spread across multiple locations in India and Middle East.
  • Matured Support Processes with Helpdesk and Incident Management System which can be customized to client’s specific requirements.
  • With COMM-IT’s Managed Services model you get access to a team of resources with diverse skillset and industry experience. COMM-IT will undertake the risk of training and maintaining a knowledgeable staff.
  • Strong customer based across various industry vertical which ensures you are in safe hand.
  • Structured Framework and Architecture Pattern Development Methodology. Matured and Agile delivery models. Over 90% On time – On budget deliveries
  • Set of large and varied industry vertical tools and framework build over a decade which can be quickly used and customized to meet your specific requirement.
  • Well-structured and industry standard coding Guidelines and Standards with highly secure Code Archiving and Solid Version Control and Management tools.
  • Multi Browser with multi-device (Desktop, Web and Mobile) compatibility offerings.
  • A dedicate Design team with UX/UI specialist coupled with branding experience to provide you with rich, minimal and easy to Interface for Desktop, Web and E-Commerce and Mobile Applications.
  • Strong Industry Partnership. Please see our Technology Partnership section for details.
  • Mature Information Technology Infrastructure Library (ITIL) based service management methodology.
  • Certified project management professionals (PMI, Scrum, Six Sigma).
  • Certified development and networking professionals (Microsoft .NET, Java, open source).
  • Strong in house Quality Control and Testing team equipped with right tools to address all the testing and quality control requirement like business rules, Performance, load, and stress testing.

Our IT Outsourcing Services